Complaint and Commendation Procedures | Policies & Procedures | TJC

Policies & Procedures

Complaint and Commendation Procedures

The TJC Police Department is a community-oriented police agency and as such is dedicated to providing the best possible service to the faculty, staff, students, and visitors. Our employees strive to make your contact with the department as professional, courteous and informative as possible. If any employee of the TJC Police Department has presented him/herself excellently, you may call the department and recommend that he/she be commended for their service. On the other hand, if you have an unpleasant or unprofessional experience with an employee of the TJC Police Department you may choose to register a complaint with the department.

Commending an Employee

If an employee has done a good job and you want to say thanks, we would appreciate hearing from you. You may call or visit the Police Department during regular business hours and ask to speak to a supervisor within the division the departmental employee works. You can even send us a letter to our mailing address, or email us at, outlining how the employee helped or impressed you. Please try to provide the name of the employee(s), if possible.

After receiving the commendation, it will be forwarded through the employee's chain of command and ultimately reviewed by the Chief of Police. After the review, the employee could receive a letter of recognition, a letter of commendation or even an award presented by the Chief of Police.

This type of notoriety is greatly appreciated by the entire department and you can be assured that we will continue to serve the community most courteously and professionally as possible.

Registering a Complaint

We encourage you to let us know if you have a negative experience with any Police Department employee. This experience may have resulted in police officer misconduct or employee misconduct. In any event, each legitimate complaint on departmental employees is taken seriously and handled professionally.

If you have a complaint, call the department at 903-510-2258 and ask to speak with the employee's supervisor. If the employee's supervisor is unavailable, you may be forwarded to the next available supervisor in the employee's division.

When filing a complaint you must provide the name of the police officer or employee, the date and approximate time of the incident, any available witness names, and the circumstances under which the employee may have committed any wrongdoing. The TJC Police Department policy requires that complaints involving serious misconduct be placed in writing and signed by the person making the complaint. If this cannot be done for valid reasons, we will try to make other arrangements.

Depending on the seriousness of the allegations against the employee,,the Chief of Police, the Chief of Police’s designee or the employee’s supervisor may investigate the complaint. The results of the investigation will be thoroughly reviewed to determine if the employee’s actions violated criminal laws and/or departmental policies or procedures. Once the investigation is completed and officially closed you will be sent a letter outlining the disposition of the complaint.

If the complaint is sustained (proven true), the employee will receive the appropriate training or disciplinary action, which may include counseling, oral reprimand, written reprimand, suspension, demotion or termination.

If your complaint is not supported by sufficient evidence, the complaint will not be sustained. The disposition will be unfounded if the complaint is proven false or not factual. If the incident complained of occurred, but the employee's actions are deemed lawful and proper then the disposition will be exonerated.

If it becomes necessary that you register a complaint against an employee of the TJC Police Department, you can be assured it will be given a fair and thorough investigation. You can also be assured that the Chief of Police will review your complaint.

Please do not hesitate to commend an employee or file a complaint when necessary. This information is invaluable in our continuing efforts to provide the best possible service to the community and to be the best law enforcement agency in Texas.

Mailing address:

TJC Police Department

P.O. Box 9020

Tyler, TX 75711

Phone: 903-510-2258

Physical Address:

TJC Police Department

1019 S. Baxter

Tyler, TX 75701

Phone: 903-510-2258