Veteran and Military Services FAQs | Veteran and Military Services FAQs

Who do I contact if I haven’t received my monthly stipend or housing/book allowance?

If you have received an email from our office notifying you that you have been certified, and it has been more than 30 days, you will need to reach out to the VA directly (888-GIBILL-1).

Please note, the VA releases housing stipends for training that occurred the previous month. For example, if the first day of classes begins in August, the earliest a housing stipend would be released is the first of September.

Additionally, the VA pro-rates payments for the number of days in the month that a student is enrolled. For example, if the first day of classes is Aug. 25, the VA will pay for only a pro-rated number of days and the housing stipend will be less.

Finally, for book stipends, the VA will not release these funds prior to 14 days before the term starts.

I am using Post 9/11 Chapter 33 benefits and still have a balance due. When will my tuition and fees be paid?

When initially certifying students using Chapter 33 benefits, our office certifies students’ enrolled semester credit hours without a tuition and fees amount – meaning these certifications will be submitted with a $0 amount. After Census Day/Official Reporting Date each term, our office will update certifications to include students’ actual tuition and fees charges. Students will initially receive a letter from the VA that their enrollment has been certified at $0; processing in this way allows the VA to still release housing and book stipends to eligible students.

Again, this process will not prevent students from receiving housing and/or book stipends for which they are eligible. Payment from the VA will arrive after Census Day/Official Reporting Date when certifications are updated to include tuition and fees. This typically takes 2-4 weeks. Students will continue to see a balance due on their account while we wait for the VA to send tuition and fee payments to TJC. All students using Chapter 33 benefits, who have turned in an initial certificate of eligibility (COE), will have a “Do Not Drop” hold placed on their account that prevents them from being dropped and late fees from accruing.

How many hours constitute what pay rate?

The following course load tables show the number of hours necessary to maintain each enrollment status:

TJC Terms	Full-Time Hours	3/4 Time Hours	1/2 Time Hours	1/4 Time Hours
Fall or Spring 16 Week Semesters	12+	9-11	6-8	1-5
Fall or Spring 8-Week Terms	6+	4-5	3	1-2
Summer Long (10 Week Terms)	7+	5-6	4	1-2
Summer 1 and Summer 2 (5-Week Terms)	4+	3	2	1
May/ Winter Mini-Semesters (3-Week Terms)	2+	NA	1	NA
*For Any Other Situation, contact the VA Office*	NA	NA	NA	NA

If you use Chapter 33 (Post 9/11) benefits, 50 percent or less enrollment will qualify for tuition and fees only.

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