Frequently asked questions

How do I reset my password?

You can reset your password by calling 903-510-3269 and pressing option 1 to use our automated password reset system. If you seem to have problems with this, or have some other issue, you can use option 4 to talk to an IT Service Desk Specialist.

If you're currently logged into Apache Access, click on the "My Account" link in the top left hand corner, and change your password there. Please take note of the password requirements listed.