Tyler Junior College

Computers & IT Service Desk

Q:  What support issues can the IT Service Desk assist customers with?

A: Some of the typical issues the IT Service Desk provides assistance with are listed below:

  • Password resets (which you can do 24/7 by calling our number and using option 1)
  • Account lockouts
  • Automatic login to Canvas doesn’t work (typically browser issue)
  • Typical software installs (browsers, anti-virus, etc.)

There are computer issues that we must divert to other departments. Below is a list of those issues and contact information for that.

Issue Contact Information
 Customer does not know A#  Admissions, 903-510-2523
 Customer can get to Canvas, but is having an issue with course content or missing classes  Help > Report an Issue link in the lower-left corner in Canvas
 Customer has holds on account  Depends on hold, see www.tjc.edu/holds
 Customer cannot drop class online  Registrar's Office, 903-510-1005
 Housing application is not working/cannot see link to Apply  Housing, 903-510-2345

    My Labs Plus Notice

    We are receiving reports that students and faculty are having issues with MyLabsPlus where, after logging in, they are brought to a blank page. This is a third-party site, meaning that it is not hosted by TJC. Please check that you meet the web browser requirements by clicking here. If you are still experiencing issues, you can contact the MyLabsPlus Support team 24 hours a day: (888) 883-1299.

    In addition, the email address for MyLabsPlus help desk is helpdesk@tjc.mylabsplus.com. For password resets, students in developmental classes can contact Katherine Murray by email at kmur2@tjc.edu. Students taking credit classes should contact Chris Chappa at ccha@tjc.edu.

    For further help with Pearson MyLabsPlus, click Here to access MyLabsPlus support page. 


    Click here to see the browsers that are supported by Canvas.

    Displaying Blocked Content

    Chrome and Firefox may block some external website content in Canvas. The result will be a blank page in Canvas. This page explains how to display the blocked content.


    1. When you get a blank page in Canvas, click the shield icon in the address bar of the browser window (upper right).

    2. Click Load Unsafe Script.

    3. Click OK. The content will be displayed on the Canvas page.


    1. When you get a blank page in Canvas, click the shield icon in the address bar of the browser window (upper left).

    2. Click Disable Protection on This Page. The content will be displayed on the Canvas page.

    For more details, see the “Browser Privacy Settings” section on the following page:


    Supported Browsers

    Automated Phone System Options

    Here are the options for our automated phone system. You may enter the number as soon as you start hearing the automated message for quicker access.

    - Reset Apache Access/AD passwords – available 24/7
    - Faculty emergencies in the classroom ONLY
    - Student issues such as Financial Aid, Transcripts, or Admissions questions
    - All other audio/visual or computer related issues

    Service Desk Contact

    Monday - Friday, 8:00 a.m. - 5:00 p.m.
    Phone: 903-510-3269
    Email: itservicedesk@tjc.edu
    Facebook page: www.facebook.com/TJCServiceDesk
    Online Service Desk Chat: support.tjc.edu, M-F, 9 a.m. - 4 p.m.

    If you need information about class schedules, registration, financial aid, payments, transcripts, or admissions information, please call 903-510-2200.

    Short URL to this page: www.tjc.edu/ServiceDesk

    Tyler Junior College Computers & IT Service Desk feed