IT & Service Desk
First Level Support
|Active Work Orders||Closed Work Orders
(semester to date)
- If you need information about class schedules, registration, financial aid, payments, transcripts, or admissions information, please call 903-510-2385.
- The IT Service Desk is now on Facebook, please check it out at http://www.facebook.com/TJCServiceDesk
Online Support Chat Session
- Service available Monday through Friday from 9 a.m. to 4 p.m.
- To initiate chat session, click on the following link: support.tjc.edu
- Due to compatibility issues between Blackboard and Banner with Internet Explorer 10 (IE 10), we recommend downloading and installing Firefox version 3.6.25 (for WebCT) and using Internet Explorer 8 (for Banner).
- Firefox is a compatible browser for both Blackboard and Canvas.
Supported Mobile Devices
- Selected other devices
- See our Mobile Device Policy found on the related downloads page for more information.
Upcoming Maintenance Schedule
- September 14, 2013, midnight until September 16, 2013, midnight
In publishing this monthly newsletter our goal is to provide valuable insight into IT related activities, and to highlight upcoming initiatives that will keep our college moving forward. These newsletters can be found on the related downloads page.
The Information Technology Department is committed to providing quality training opportunities to all faculty and staff at Tyler Junior College.
Automated Phone System Options
Here are the options for our automated phone system. You may enter the number as soon as you start hearing the automated message for quicker access.
1 - Password Reset: AD, VDI, Email
2 - Faculty Emergency
3 - Banner
4 - Canvas
5 - Apache Access
6 - All other issues