Computers & IT Service Desk
Q: What support issues can the IT Service Desk assist customers with?
A: Some of the typical issues the IT Service Desk provides assistance with are listed below:
- Password resets (which you can do 24/7 by calling our number and using option 1)
- Account lockouts
- Automatic login to Canvas doesn’t work (typically browser issue)
- Typical software installs (browsers, anti-virus, etc.)
There are computer issues that we must divert to other departments. Below is a list of those issues and contact information for that.
|Customer does not know A#||Admissions, 903-510-2523|
|Customer can get to Canvas, but is having an issue with course content or missing classes||Help > Report an Issue link in the top right hand corner in Canvas|
|Customer has holds on account||Depends on hold, see www.tjc.edu/holds|
|Customer cannot drop class online||Registrar's Office, 903-510-1005|
|Housing application is not working/cannot see link to Apply||Housing, 903-510-2345|
My Labs Plus Notice
We are receiving reports that students and faculty are having issues with MyLabsPlus where, after logging in, they are brought to a blank page. This is a third-party site, meaning that it is not hosted by TJC. Please check that you meet the web browser requirements shown below. If you are still experiencing issues, you can contact the MyLabsPlus Support team 24 hours a day: (888) 883-1299.
In addition, the email address for MyLabsPlus help desk is firstname.lastname@example.org. For password resets, students in developmental classes can contact Billie Anderson by email at email@example.com. Students taking credit classes should contact Chris Chappa at firstname.lastname@example.org.
IE 8, 9
IE 8, 9
IE 7, 8
Mac OS 10.7 "Lion"
Safari 4, 5
|MacOS 10.6 "Snow Leopard"||
Safari 4, 5
|MacOS 10.5x "Leopard"||
Safari 4, 5
|Mac OS 10.4.11 "Tiger"||
Safari 3.x, 4
To learn how to log in to your online classes in Canvas, visit our Access your Online Class page.
Apache Access is experiencing issues with login. The system is asking users to change their password. Users can change their password by following the guidelines listed on the password reset page. Users should avoid using special characters in their new password. IT Staff are working to correct the problem as quickly as possible.
- For information on Canvas Supported Browsers, please refer to: http://guides.instructure.com/s/2204/m/4214/l/41056-which-browsers-does-canvas-support
Automated Phone System Options
Here are the options for our automated phone system. You may enter the number as soon as you start hearing the automated message for quicker access.
1 - Reset
Apache Access/AD passwords – available 24/7
2 - Faculty emergencies in the classroom ONLY
3 - Student issues such as Financial Aid, Transcripts, or Admissions questions
4 - All other audio/visual or computer related issues
Service Desk Contact
If you need information about class schedules, registration, financial aid, payments, transcripts, or admissions information, please call 903-510-2200.