Tyler Junior College

Computers & IT Service Desk

Q:  What support issues can the IT Service Desk assist customers with?

A: Some of the typical issues the IT Service Desk provides assistance with are listed below:

  • Password resets (which you can do 24/7 by calling our number and using option 1)
  • Account lockouts
  • Automatic login to Canvas doesn’t work (typically browser issue)
  • Typical software installs (browsers, anti-virus, etc.)

There are computer issues that we must divert to other departments. Below is a list of those issues and contact information for that.

Issue Contact Information
 Customer does not know A#  Admissions, 903-510-2523
 Customer can get to Canvas, but is having an issue with course content or missing classes  Help > Report an Issue link in the top right hand corner in Canvas
 Customer has holds on account  Depends on hold, see www.tjc.edu/holds
 Customer cannot drop class online  Registrar's Office, 903-510-1005
 Housing application is not working/cannot see link to Apply  Housing, 903-510-2345

    My Labs Plus Notice

    We are receiving reports that students and faculty are having issues with MyLabsPlus where, after logging in, they are brought to a blank page. This is a third-party site, meaning that it is not hosted by TJC. Please check that you meet the web browser requirements shown below. If you are still experiencing issues, you can contact the MyLabsPlus Support team 24 hours a day: (888) 883-1299.

    In addition, the email address for MyLabsPlus help desk is helpdesk@tjc.mylabsplus.com. For password resets, students in developmental classes can contact Billie Anderson by email at band@tjc.edu. Students taking credit classes should contact Chris Chappa at ccha@tjc.edu.

    Supported Browsers for MyLabsPlus
    Windows 7

    IE 8, 9
    FireFox 3.x, 4.x, 5.x
    Chrome 12.0 

    Windows Vista

    IE 8, 9
    FireFox 3.x, 4.x, 5.x
    Chrome 12.0 

    Windows XP

    IE 7, 8
    FireFox 3.x, 4.x, 5.x
    Chrome 12.0 

    Mac OS 10.7 "Lion"

    Safari 4, 5
    FireFox 3.x, 4.x, 4.x
    Chrome 12.0 

    MacOS 10.6 "Snow Leopard"

    Safari 4, 5
    FireFox 2.x, 4.x, 5.x
    Chrome 12.0 

    MacOS 10.5x "Leopard"

    Safari 4, 5
    FireFox 3.x, 4.x, 5.x
    Chrome 12.0 

    Mac OS 10.4.11 "Tiger"

    Safari 3.x, 4
    FireFox 3.x 

    To learn how to log in to your online classes in Canvas, visit our Access your Online Class page.

    Apache Access is experiencing issues with login. The system is asking users to change their password. Users can change their password by following the guidelines listed on the password reset page. Users should avoid using special characters in their new password. IT Staff are working to correct the problem as quickly as possible.

    Supported Browsers

    Automated Phone System Options

    Here are the options for our automated phone system. You may enter the number as soon as you start hearing the automated message for quicker access.

    - Reset Apache Access/AD passwords – available 24/7
    - Faculty emergencies in the classroom ONLY
    - Student issues such as Financial Aid, Transcripts, or Admissions questions
    - All other audio/visual or computer related issues

    Service Desk Contact

    Monday - Friday, 8:00 a.m. - 5:00 p.m.
    Phone: 903-510-3269
    Email: itservicedesk@tjc.edu
    Facebook page: www.facebook.com/TJCServiceDesk
    Online Service Desk Chat: support.tjc.edu, M-F, 9 a.m. - 4 p.m.

    If you need information about class schedules, registration, financial aid, payments, transcripts, or admissions information, please call 903-510-2200.

    Short URL to this page: www.tjc.edu/ServiceDesk

    Tyler Junior College Computers & IT Service Desk feed