Tyler Junior College

IT & Service Desk

First Level Support

Active Work Orders Closed Work Orders
(semester to date)
112 11,305
  • If you need information about class schedules, registration, financial aid, payments, transcripts, or admissions information, please call 903-510-2385.
  • The IT Service Desk is now on Facebook, please check it out at http://www.facebook.com/TJCServiceDesk

IT Service Desk FAQ's

Q:  What can students do to minimize technical support issues before starting an online class?

A: To minimize support issues, all online students should visit our Service Desk page to ensure they are using the recommended browser, browser version and java version.

Q:  What support issues can the IT Service Desk assist online students with?

A: Typical issues the IT Service Desk provides assistance with are listed below:

  • Password resets
  • Can’t see online classes*
  • I see my online class but when I click the course link I get: No access to online content error*
  • Course content in Canvas not displaying correctly (Java version issue)
  • Can’t email instructor in Canvas (incorrect email address)
  • Can’t send attachment/upload in Canvas (browser/java issue; mostly Macintosh)
  • Automatic login to Canvas doesn’t work (typically browser issue)
  • Students should contact instructor for all other issues with course

*Note:  In some cases, the IT Service Desk will require additional assistance from another department; i.e. Registrar’s office, Admissions, etc.  In such cases, the IT Service Desk will initiate contact with appropriate department on the student’s behalf.

Service Desk Contact

Monday - Friday 8:00 a.m. - 5:00 p.m.
Phone: 903-510-3269
Email: itservicedesk@tjc.edu

Online Support Chat Session

  • Service available Monday through Friday from 9 a.m. to 4 p.m.
  • To initiate chat session, click on the following link: support.tjc.edu

My Labs Plus Notice

In addition, the email address for MyLabsPlus help desk is helpdesk@tjc.mylabsplus.com. For password resets, students in developmental classes can contact Billie Anderson by email at band@tjc.edu. Students taking credit classes should contact Chris Chappa at ccha@tjc.edu.

Supported Browsers for MyLabsPlus
Windows 7 IE 8, 9
FireFox 3.x, 4.x, 5.x
Chrome 12.0
Windows Vista IE 8, 9
FireFox 3.x, 4.x, 5.x
Chrome 12.0
Windows XP IE 7, 8
FireFox 3.x, 4.x, 5.x
Chrome 12.0
Mac OS 10.7 "Lion" Safari 4, 5
FireFox 3.x, 4.x, 4.x
Chrome 12.0
MacOS 10.6 "Snow Leopard" Safari 4, 5
FireFox 2.x, 4.x, 5.x
Chrome 12.0
MacOS 10.5x "Leopard" Safari 4, 5
FireFox 3.x, 4.x, 5.x
Chrome 12.0
Mac OS 10.4.11 "Tiger" Safari 3.x, 4
FireFox 3.x

To learn how to log in to your online classes in Canvas, visit our Access your Online Class page.

Compatible Browsers

Supported Mobile Devices

  • iPhone
  • Android
  • Selected other devices
  • See our Mobile Device Policy found on the related downloads page for more information.

Across the Wire Newsletter

In publishing this monthly newsletter our goal is to provide valuable insight into IT related activities, and to highlight upcoming initiatives that will keep our college moving forward. These newsletters can be found on the related downloads page.

Information Technology Workshops for Faculty & Staff

The Information Technology Department is committed to providing quality training opportunities to all faculty and staff at Tyler Junior College.

Automated Phone System Options

Here are the options for our automated phone system. You may enter the number as soon as you start hearing the automated message for quicker access.

1 - Password Reset: AD, VDI, Email
2 - Faculty Emergency
3 - Banner
4 - Canvas
5 - Apache Access
6 - All other issues

Short URL to this page: www.tjc.edu/IT

Tyler Junior College IT & Service Desk feed