IT & Service Desk
First Level Support
Active work orders
Closed work orders this semester
On Saturday, November 22, 2014 from 4:00 AM ET to 5:00 AM ET, technical teams will be performing maintenance on user authentication systems for the Pearson MyLabsPlus platforms.
During this time frame, students and instructors attempting to access their MyLabsPlus courses for the first time will experience an "ESB3" or other error message preventing course access. Students and instructors who have already accessed their MyLabsPlus courses prior to this event will not be impacted.
Q: What can students do to minimize technical support issues before starting an online class?
A: To minimize support issues, all online students should visit our Service Desk page to ensure they are using the recommended browser, browser version and java version.
Q: What support issues can the IT Service Desk assist customers with?
A: Typical issues the IT Service Desk provides assistance with are listed below:
- Password resets (which you can do 24/7 by calling our number and using option 1)
- Account lockouts
- Automatic login to Canvas doesn’t work (typically browser issue)
- Typical software installs (browsers, anti-virus, etc.)
There are computer issues that we must divert to other departments. Below is a list of some of those issues and contact information for that.
|Customer does not know A#||Admissions, 903-510-2523|
|Customer can get to Canvas, but is having an issue with course content or missing classes||Help > Report an Issue link in the top right hand corner in Canvas|
|Customer has holds on account||Depends on hold, see www.tjc.edu/holds|
|Customer cannot drop class online||Registrar's Office, 903-510-1005|
|Housing application is not working/cannot see link to Apply||Housing, 903-510-2345|
|There's content on the tjc.edu website that I would like updated/changed||Marketing Web Team, www.tjc.edu/webupdate|
Supported Mobile Devices
- Selected other devices
- See our Mobile Device Policy found on the related downloads page for more information.
Automated Phone System Options
Here are the options for our automated phone system. You may enter the number as soon as you start hearing the automated message for quicker access.
1 - Reset Apache Access/AD passwords – available 24/7
2 - Faculty emergencies in the classroom ONLY
3 - Student issues such as Financial Aid, Transcripts, or Admissions questions
4 - All other audio/visual or computer related issues