Tyler Junior College

IT & Service Desk

First Level Support

Active work orders
159

Closed work orders this semester
20,418

Service Desk Contact

Monday - Friday, 8:00 a.m. - 5:00 p.m.
Phone: 903-510-3269 (for non-IT related issues, please call 903-510-2200)
Email: itservicedesk@tjc.edu
Facebook: www.facebook.com/TJCServiceDesk

Online Support Chat Session: Monday - Friday, 9 a.m. - 4 p.m. at support.tjc.edu


Q:  What can students do to minimize technical support issues before starting an online class?

A: To minimize support issues, all online students should visit our Service Desk page to ensure they are using the recommended browser, browser version and java version.

Q:  What support issues can the IT Service Desk assist customers with?

A: Typical issues the IT Service Desk provides assistance with are listed below:

  • Password resets (which you can do 24/7 by calling our number and using option 1)
  • Account lockouts
  • Automatic login to Canvas doesn’t work (typically browser issue)
  • Typical software installs (browsers, anti-virus, etc.)

There are computer issues that we must divert to other departments. Below is a list of some of those issues and contact information for that.

 Issue Contact Information
 Customer does not know A#  Admissions, 903-510-2523
 Customer can get to Canvas, but is having an issue with course content or missing classes  Help > Report an Issue link in the top right hand corner in Canvas
 Customer has holds on account  Depends on hold, see www.tjc.edu/holds
 Customer cannot drop class online  Registrar's Office, 903-510-1005
 Housing application is not working/cannot see link to Apply  Housing, 903-510-2345
 There's content on the tjc.edu website that I would like updated/changed  Marketing Web Team, www.tjc.edu/webupdate

Supported Mobile Devices

  • iPhone
  • Android
  • Selected other devices
  • See our Mobile Device Policy found on the related downloads page for more information.


Automated Phone System Options

Here are the options for our automated phone system. You may enter the number as soon as you start hearing the automated message for quicker access.

1 - Password Reset: AD, VDI, Email
2 - Faculty Emergency
3 - Banner
4 - Canvas
5 - Apache Access
6 - All other issues

Short URL to this page: www.tjc.edu/IT

Tyler Junior College IT & Service Desk feed